FREQUENTLY ASKED QUESTIONS Welcome to Incandescent INC’s FAQ page. Here, we answer some common questions about our products, orders, and services. If you don’t find the information you need during browsing, please feel free to contact our customer service team.
I. Order related
How do I place an order? ●You can browse our website, select the required items, add them to the shopping cart, and then follow the prompts to complete the checkout process.
How do I track my order? ●Once your order is shipped, you will receive an email with tracking information. You can use this information to track the package in real time on the logistics company’s website.
How do I modify or cancel my order? ●If you need to modify or cancel your order, please contact the customer service team as soon as possible. If the order has not been shipped, we will try our best to accommodate your request.
II. Refunds and returns
How do I apply for a refund? ●Please refer to our refund policy. You can submit a refund request within 30 days of receiving the product, ensuring that the product is unused and packaged in good condition.
What should I pay attention to when returning the product? ●When returning the product, please make sure to put the product back in its original packaging and attach your order number. The relevant return address will be provided based on customer service feedback.
III. Product Information
Are the product’s size and color accurate? ●We try our best to accurately display the product on the website, but due to differences in different display devices, the actual product’s color and size may vary.
Is the product under warranty? ●Some products offer manufacturer warranty. Please refer to the product description or contact us directly for specific information.
IV. Account Related
How do I create an account? ●You can click the “Register” link on the homepage of the website and fill in the relevant information as prompted to create your account.
What should I do if I forget my password? ●You can click “Forgot Password” on the login interface and reset your password according to the instructions in the email.
V. Customer Service
How do I contact customer service? ●You can contact us in the following ways: ○Email: joshuagosney@incandescentsports.com ○Tel: 2098933951
How can I pay? ●We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and other mainstream payment services.
Thank you for choosing Incandescent INC. We look forward to providing you with a great shopping experience!
