REFUND AND RETURNS POLICY Thank you for choosing Incandescent INC! We are committed to providing high-quality products and an excellent customer experience. If you are not completely satisfied with your purchase, we will be happy to assist you with a refund.
Refund Request Time ● Please submit a refund request within 30 days of receiving the product. Requests after this period will not be entertained. Refund Conditions ● The product must be unused, unwashed, and in its original packaging with all tags and accessories attached. ● To ensure the integrity of the product, we will inspect the returned product. Only products that meet the above conditions will be refunded. Refund Process
Contact Customer Service: Please contact our customer service team at the following methods to explain your refund request: ● Customer Service Email: joshuagosney@incandescentsports.com ● Contact Phone: 2098933951
Get Return Authorization: Our team will provide a Return Authorization Number (RA#) and return address.
Mail the product: Mail the product with the Return Authorization Number to the specified address. Please keep the mailing receipt for reference.
Refund processing: Once we accept your return and confirm that it meets the conditions, we will process your refund within 7-10 working days. The refund will be returned in the original payment method. Special terms ● Discounted goods: If the purchased goods are on sale or promotional items, the refund will be based on the actual payment amount of the goods. ● Shipping costs: Unless there are quality problems with the goods, shipping costs will not be refunded. Contact us If you have any questions or need further information, please feel free to contact our customer service team. We will be happy to help you!
Thank you for your support and understanding of Incandescent INC. We look forward to providing you with more high-quality products and services!
